Orders & Shipping
Q How long does shipping take?
Standard shipping takes 5-7 business days within the continental US. Express delivery is available for 2-3 business days. International shipping takes 10-14 business days.
Q Do you offer free shipping?
Yes! We offer free standard shipping on all orders over $500. Express shipping is available for $99.
Q Can I track my order?
Absolutely! Once your order ships, you'll receive a tracking number via email. You can track your shipment in real-time through our courier partners.
Returns & Warranties
Q What is your return policy?
We accept returns within 30 days of delivery for most products. Bikes must be unused and in original packaging. Some exclusions apply for custom builds.
Q How does the warranty work?
All bikes come with our standard 5-year structural warranty on frames. Components are covered by manufacturer warranties. The warranty is transferable and valid at any authorized service center worldwide.
Q How do I make a warranty claim?
Contact our support team with your order number and photos of the issue. We'll review and process valid claims within 3-5 business days.
Products & Sizing
Q How do I choose the right bike size?
Use our bike sizing guide based on your height and inseam measurement. We also offer virtual consultations with our expert staff to help you find the perfect fit.
Q Can I customize my bike?
Yes! Many of our bikes offer customization options including color, components, and accessories. Contact us for custom build quotes.
Q Are your bikes assembled?
Bikes are shipped partially assembled. Final assembly typically takes 30-45 minutes and requires basic tools. We include detailed assembly instructions and video guides.
Payment & Pricing
Q What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, Amex), PayPal, and financing options through our partners.
Q Do you offer financing?
Yes! We partner with leading financing providers to offer 0% APR for 12 months on purchases over $1,000. Apply at checkout.
Q Are prices negotiable?
Our prices are highly competitive and reflect the premium quality of our products. However, we do offer seasonal promotions and loyalty discounts.
Still Have Questions?
Our expert team is here to help. Contact us via email, phone, or live chat for personalized assistance.