Peace of Mind
Every VeloStore bicycle is engineered to the highest standards of the industry. Our warranty is a promise that we stand behind our craftsmanship, ensuring your focus remains solely on the ride.
Policy stays with the bike
Valid in any service center
5-Year Structural Warranty
Certified engineering integrity for every frame produced in our Portland facility.
Coverage Overview
Detailed breakdown of what's protected
Frame & Fork
Covers any manufacturing defects or structural failures in the main frame and front fork.
Electronic Components
Covers motors, batteries, and controllers for our electric bike range.
Drive Train
Covers major drivetrain components including hubs, shifters, and derailleurs.
Finish & Decals
Covers original paint finish and decorative decals against peeling or cracking.
Need to start a claim?
Our engineering team reviews most structural claims within 24 hours.
Contact Warranty Team